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1. CRM – Customer Relationship Management – Learn how to optimize your relationship with the internal and external customer.
2. Personality Development – Increase your influence in your workplace, charting your own map through the corporate world.
3. Communication Skills – Learning to use behavioral skills, listening skills, questioning skills & assertive behavior.
4. Business Etiquette & Image– Learn about code of conduct in business and personal environments, dining etiquette, call etiquette
5. From Manager to Leader – Assess
your working style and journey from delegating and controlling to
inspiring and overpowering. Learn the 7 i's of leadership.
6. Coaching & Mentoring – Lead by example, learn to motivate your fellow employees and develop inter personal skills
7. Leadership & Change Management – Learn to manage change effectively.
8. Interpersonal skills at the Workplace – Develop social skills to deal with colleagues and learn to be sensitive about others’ views.
9. Performance Management – Monitoring the performance of your team and yourself, while fine tuning the parameters to increase productivity.
10. Conflict Management & Negotiation – Resolving differences at the workplace and finding solutions to day-to-day issues
11. TeamBuilding – Building a team that works
12. Time Management – Planning and organizing your day to make it more productive while still leaving ample time for personal activities
13. Stress Management – Know various techniques of tackling stress.
14. Presentation Skills – Develop presentation skills for maximum impact using left and right brain working, color perception and other accessories. |
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15. Business Writing Skills – Writing effective letters, memos, generating reports, writing with an impact.
16. Technical writing – An introduction to technical writing, basics steps followed in most types of technical writing
17. Creative & Critical thinking – Learn to think more creatively; stand out amongst your peers.
18. Equip the facilitator – Teaching the
trainers to handle sessions with participants, incorporating the latest
research findings to make training programs more effective
19. Culture Sensitization – Culture-specific
perceptions, consequences of such perceptions in business and
understanding different cultures through chronology of its transition.
21. Accent Neutralization – Overcome mother tongue influences, regional inflection, and develop a neutral speech pattern.
22. Call Coaching – On floor assistance for IT and ITES industries, soft skills and accent coaching, telephone etiquette
23. Client Communication – Keeping clients abreast about project progress and developments while following business etiquette and hierarchy.
24. Telemarketing Skills – Sharpen your sales acumen and telemarketing strategies. Improve your monthly sales figures.
25. Customer Service – Understanding the fundamentals of customer service and implementing this knowledge to excel at satisfying customer needs.
26. Assertive Behavior – Learn to exert influence in your workplace and personal life.
27. Listening skills– Benefits of active listening, barriers to listening and becoming an active listener. |
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