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focuses on industry-specific training that is designed by Hero Mindmine  to groom candidates in the functional and soft skills sought after by the retail industry. An employment forecast shows that the share of modern retail is predicted to grow from about 2% currently to 15-20% over the next decade. Besides basic aptitude, selling skills and customer orientation which are mandatory for functional competence, employers in this segment also look for communication and interpersonal skills while hiring a candidate.
  Training Objectives
 
The candidate will achieve the following:
A good understanding of the retail industry
Internalise the aspects, structure and functions of retailing
Acquire the functional skills listed below
· Understanding consumer behavior
· Consultative selling
· Customer relationship management
Ability to meet the requirements of an entry level professional
 
 

Course Coverage

Business communication
Acquire the functional skills listed below
· Understanding of the Retail Industry
· Retail selling skills
· Sales approach
· Customer Relationship Management (CRM)
Placement Preparation.